Customer Spotlight: RL’s Experience With Our Customer Service

At MLD Trading, we love hearing from our customers! This week, we’re excited to spotlight RL and his experience with our customer service.

RL’s Story:

RL recently purchased an item from our eBay store and shared the following feedback:

"Both the item and the seller exceeded my expectations. The item did not reach me when expected. BUT that was a delivery issue (experienced sometimes in past with shipments from various vendors-- outside of eBay; believed to be USPS issue). Delay was unrelated to seller's process. This seller was VERY responsive & assisted me with the matter. I would not hesitate to purchase from them again." - RL.

Our Response:

When RL noticed the delay, he immediately reached out to us. We understand how frustrating it can be when an eagerly anticipated package doesn’t arrive on time. As soon as we received RL’s message, we sprang into action. Within a few hours, we thoroughly investigated the situation, determined the cause of the delay, and communicated all relevant information to RL. Our team remained in constant contact, ensuring RL felt supported and informed throughout the process.

Commitment to Excellence:

RL's story is a testament to our dedication to customer service. At MLD Trading, we don’t just sell jewelry; we build relationships with our customers. Our team is always ready to go the extra mile to ensure every customer feels valued and satisfied, even when faced with challenges beyond our control. Whether it’s a shipping delay or a product inquiry, we prioritize prompt and thorough communication to resolve any issues swiftly.

Thank You, RL:

Thank you, RL, for sharing your wonderful feedback! We’re thrilled to hear we were able to give you a good experience despite the shipping issue. Your kind words motivate us to continue delivering top-notch service to all our customers.

Share Your Story:

If you have a story to share, we’d love to hear from you! Tag us using #MLDTrading when you leave feedback for a chance to be featured in our Customer Spotlight. Your experiences help us grow and improve, and we look forward to celebrating more success stories with our community.